Debt Recovery Agent - Telecaller

A new Debt Recovery Agent - Telecaller role is open at Shashvat Enterprises, Handewadi Road, Pune. Great for first-time job seekers. 20 candidates will be hired for this role. You can earn up to ₹30,000/month.

In the employer’s words

Contact Customers For Pending/Overdue Payments Through Calls. Negotiate Payment Arrangements And Ensure Timely Recovery. Update Customer Payment Status And Collection Records. Follow Company Policies And Rbi Collection Guidelines. Coordinate With Team Leaders And Supervisors. Languages : Punjabi, Malayalam, Tamil, Telugu, Kannada, Hindi, Marathi

What you will do

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

What you get

The salary for this role is ₹10,000 – ₹30,000 per month.

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: Hindi, Kannada, Malayalam, Marathi, Punjabi, Tamil, Telugu
• Basic English
• Freshers can apply
• Languages: Punjabi, Malayalam, Tamil, Telugu, Kannada, Hindi, Marathi
• Someone patient and calm under pressure

Quick facts

• Work location: Handewadi Road, Pune, Maharashtra
• Work type: Office-based
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Vacancies: 20
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Shashvat Enterprises.