Telecaller

Looking for a Telecaller role in Preeti Nagar, Lucknow? Shaurya Enterprises is hiring now. Salary is up to ₹12,000/month. Freshers can apply.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary

Salary: ₹8,000 – ₹12,000 per month, based on skills and experience.

What we are looking for

• Freshers are welcome to apply
• Tenth Pass or equivalent
• Comfortable with Hindi and English, CRM tools, Complaint handling, Active listening
• Basic English
• Freshers can apply
• You are polite and patient

What you will do

As a Telecaller, your work will include:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.

Job details

• Work location: Preeti Nagar, Lucknow, Uttar Pradesh
• Work mode: Office-based
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1

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