Telecaller

A new Telecaller role is open at Shelar Yamaha Service Centre (Katraj), Katraj, Pune. The pay goes up to ₹11,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

As a Telecaller, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Verbal communication, CRM tools, Hindi and English, Typing speed
• Basic English
• Freshers can apply
• A calm under pressure, customer-first attitude

Compensation

You will be paid ₹7,000 – ₹11,000 per month.

Quick facts

• Location: Katraj, Pune, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1
• Work type: On-site

Ready to start? Upload your resume and apply to Shelar Yamaha Service Centre (Katraj) today.