Customer Care Associate (Cca)

Start your next role as a Customer Care Associate (Cca) with Shell Consultancy in Jagatpura, Jaipur. You can earn up to ₹25,000/month. There are 30 open positions. Great for first-time job seekers.

Employer’s description

Hiring Customer Service Executive Day Shift | 5.5 Days Workingjagatpura, Jaipurgraduate / Ug Both Can Apply 1. Premium Customer Service Profile Excellent Communication (Hindi & English) Salary Up To 22,000 Ctc Fresher 18,000 Ctc 36 Months Exp 19,00020,000 Ctc 69 Months Exp 21,000 Ctc 1+ Year Exp 22. Type : Inbound, Domestic, Outbound, Sales, International | Marketing

Pay and perks

Compensation: ₹15,000 – ₹25,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with Domestic, Inbound, International, Marketing, Outbound, Sales
• Good English
• Freshers can apply
• Type: Inbound, Domestic, Outbound, Sales, International
• Marketing

What the job involves

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Quick facts

• Job location: Jagatpura, Jaipur, Rajasthan
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Work mode: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Shell Consultancy.