Telecaller

Sherwani Physics Classes wants to bring on a Telecaller for its Harsh Nagar, Nanded team. Freshers can apply. Salary is up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.

Salary

The salary for this role is ₹10,000 – ₹12,000 per month.

What we are looking for

• Open to freshers
• Education: 12th Pass
• Comfortable with Complaint handling, Hindi and English, Active listening, CRM tools
• Basic English
• Freshers can apply

Position details

• Location: Harsh Nagar, Nanded, Maharashtra
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Vacancies: 1

Click Apply to send your profile to Sherwani Physics Classes. It takes less than a minute.