Quality Analyst

Shilo Solutions has an opening for a Quality Analyst based in Koramangala, Bengaluru. 4 candidates will be hired for this role. You can earn up to ₹32,000/month.

Employer’s description

Listening To Calls And Giving Appropriate Feedbacks. More Than 2 Years Experience Compulsory. | Type : Domestic | Languages : Hindi, English

Compensation

The salary for this role is ₹25,000 – ₹32,000 per month.

Eligibility

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Domestic, English and Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Hindi, English
• A customer-first, patient attitude

What the job involves

As a Quality Analyst, your work will include:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.

Job details

• Work location: Koramangala, Bengaluru, Karnataka
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 4
• Work type: Office-based
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Shilo Solutions reviews applications regularly.