Senior Quality Analyst

Shilo Solutions has an opening for a Senior Quality Analyst based in Koramangala, Bengaluru. 4 candidates will be hired for this role. Salary is up to ₹30,000/month.

In the employer’s words

Listening To Calls And Giving Appropriate Feed Backs. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Compensation

Compensation: ₹25,000 – ₹30,000 per month.

Who can apply

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English

What the job involves

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Position details

• Location: Koramangala, Bengaluru, Karnataka
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Openings: 4
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Shilo Solutions.