Axis Bank Voice And Chats Process

Start your next role as an Axis Bank Voice And Chats Process with Shine Services Group in Ghatkesar, Hyderabad. The pay goes up to ₹25,000/month. There are 25 open positions.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi

What you get

You will be paid ₹15,000 – ₹25,000 per month.

Skills and qualifications

• Ideal for freshers starting their career
• Education: Graduate
• Comfortable with Hindi
• Good English
• Freshers can apply
• Languages: Hindi
• You are polite and customer-first

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Job location: Ghatkesar, Hyderabad, Telangana
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 10:00 AM - 2:00 PM | Monday to Saturday
• Work type: On-site
• Vacancies: 25
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Shine Services Group reviews applications regularly.