Chat Support Executive

Start your next role as a Chat Support Executive with Shine Services Group in Ghatkesar, Hyderabad. The team is filling 20 vacancies. The pay goes up to ₹25,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Outbound

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Pay and perks

Compensation: ₹15,000 – ₹25,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Comfortable with Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Someone patient and polite

Job at a glance

• Work location: Ghatkesar, Hyderabad, Telangana
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 20

Apply today and take the next step in your career with Shine Services Group.