Telecaller

Shiv Consultants wants to bring on a Telecaller for its East Of Kailash, Delhi team. Salary is up to ₹30,000/month.

Note from the employer

Hamari Ca Firm Hai, Clients Ko Fees Payment Ke Liye Call Karna Hai And Bank Statement And Bills Share Karne Ke Liye Call Karna Hai. No Target. 1 - 2 Years Experience Compulsory.

What you get

Compensation: ₹8,000 – ₹30,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Verbal communication, Typing speed, Active listening and CRM tools
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone polite and calm under pressure

Roles and responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Quick facts

• Work location: East Of Kailash, Delhi, Delhi
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: On-site
• Vacancies: 1
• Shift: 10:30 am - 7:00pm | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Shiv Consultants.