Telecaller

Shiv Industries is hiring a Telecaller in Sector 22 - Faridabad, Delhi. Salary is up to ₹12,000/month. Freshers can apply.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Eligibility

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Hindi and English, Verbal communication, Active listening and CRM tools
• Basic English
• Freshers can apply
• A customer-first, calm under pressure attitude

Salary

Salary: ₹6,000 – ₹12,000 per month, based on skills and experience.

What you will do

• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status

Quick facts

• Work location: Sector 22 - Faridabad, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1

Ready to start? Upload your resume and apply to Shiv Industries today.