Telecaller

A new Telecaller role is open at Shiv Shakti Trends, Ashok Vihar Ph I, Delhi. Salary is up to ₹10,000/month. Great for first-time job seekers.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with CRM tools, Hindi and English, Verbal communication, Complaint handling
• Basic English
• Freshers can apply
• A customer-first, polite attitude

What you will do

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• You will meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails

Salary and benefits

Salary: ₹8,000 – ₹10,000 per month, based on skills and experience.

Position details

• Job location: Ashok Vihar Ph I, Delhi, Delhi
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Shiv Shakti Trends.