Telecaller

Looking for a Telecaller role in Purana Kanpur, Kanpur? Shiva Engineering Works is hiring now. Salary is up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Eligibility

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Skills: Active listening, CRM tools, Verbal communication, Complaint handling
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Someone customer-first and calm under pressure

Key responsibilities

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Pay and perks

The salary for this role is ₹8,000 – ₹12,000 per month.

Quick facts

• Work location: Purana Kanpur, Kanpur, Uttar Pradesh
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 1
• Work type: Office-based

Ready to start? Upload your resume and apply to Shiva Engineering Works today.