Telecaller

Shiva Spices is hiring a Telecaller in Benz Circle, Vijayawada. The pay goes up to ₹12,000/month. Freshers can apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Who can apply

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Skills: Typing speed, Active listening, Hindi and English, Verbal communication
• Basic English
• Freshers can apply
• A calm under pressure, customer-first attitude

Pay and perks

Compensation: ₹12,000 per month.

Position details

• Job location: Benz Circle, Vijayawada, Andhra Pradesh
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Shiva Spices.