Crm & Documentation Executive

Shivam Buildcon Pvt. Ltd. is looking for a Crm & Documentation Executive to join its team in Mihan, Nagpur. The pay goes up to ₹25,000/month.

In the employer’s words

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Support The Crm & Collections Function With Accurate Documentation, Customer Coordination, And Demand / Notice Management Across The Customer Journey. 1 - 2 Years Experience Compulsory. | Languages : Marathi, English, Hindi | Preferred Experience In : Real Estate

What the job involves

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You'll handle inbound and outbound customer calls, chats or emails.
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy

What you get

You will be paid ₹20,000 – ₹25,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of English, Hindi, Marathi and Real Estate
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, English, Hindi
• Preferred Experience In: Real Estate
• A patient, customer-first attitude

Position details

• Location: Mihan, Nagpur, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 1
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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