Telecaller

Shivkan Business Services Llp wants to bring on a Telecaller for its Banjara Hills, Hyderabad team. The pay goes up to ₹26,000/month.

Note from the employer

1. Make Outbound Calls To Clients.2. Need To Explain Features And Provide Accurate Information To Customers3. Respond To Inbound Customer Queries And Resolve Issues Promptly4. Generate Sales Leads And Ensure Follow-Ups For Conversation5. Collaborate With Sales Team To Meet Targets6. Email Shooting And Quotation Need To Prepare. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Inbound and Outbound
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• A calm under pressure, customer-first attitude

Salary and benefits

Salary: ₹20,000 – ₹26,000 per month, based on skills and experience.

Day-to-day work

Here is what a typical day looks like:

• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Quick facts

• Job location: Banjara Hills, Hyderabad, Telangana
• Shift: 10:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time
• Vacancies: 1

Ready to start? Upload your resume and apply to Shivkan Business Services Llp today.