Operation Manager

Shivkrupa Services is hiring an Operation Manager in Bhosari, Pune. You can earn up to ₹65,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Skills and qualifications

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Hindi and English, Typing speed, CRM tools and Verbal communication
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• A patient, polite attitude

What the job involves

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Compensation

The salary for this role is ₹45,000 – ₹65,000 per month.

Job details

• Job location: Bhosari, Pune, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time
• Work mode: Work from office

Ready to start? Upload your resume and apply to Shivkrupa Services today.