Team Leader (Tl)

Shivnaina Solution is looking for a Team Leader (Tl) to join its team in Janakpuri District Center, Delhi. There are 2 open positions. You can earn up to ₹30,000/month.

Employer’s description

We Need A Experienced Candidate For This Profile - Tl(Team Leader). 1 - 2 Years Experience Compulsory. | Type : Outbound, Sales, Domestic, Inbound | Languages : Hindi

Salary

Salary: ₹15,000 – ₹30,000 per month, based on skills and experience.

Roles and responsibilities

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Domestic, Hindi, Inbound, Outbound, Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Sales, Domestic, Inbound
• Languages: Hindi

Job at a glance

• Work location: Janakpuri District Center, Delhi, Delhi
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Office-based
• Vacancies: 2
• Job type: Full time
• Timings: 10:00am - 6:30pm | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Shivnaina Solution.