Team Leader

Shobana (Lenmark) wants to bring on a Team Leader for its Saidapet, Chennai team. The pay goes up to ₹60,000/month. 5 candidates will be hired for this role.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Tamil

Who can apply

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of Tamil
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil
• You are calm under pressure and polite

Salary

Compensation: ₹35,000 – ₹60,000 per month.

Roles and responsibilities

• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Position details

• Work location: Saidapet, Chennai, Tamil Nadu
• Work mode: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 5
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Shobana (Lenmark).