B2C Team Leader

Shoption Private Limited wants to bring on a B2C Team Leader for its Wadaki, Pune team. Salary is up to ₹30,000/month. There are 2 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : Marathi, Hindi, English

Salary and benefits

The salary for this role is ₹22,000 – ₹30,000 per month.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Marathi, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: Marathi, Hindi, English
• Someone calm under pressure and customer-first

Your responsibilities

As a B2C Team Leader, your work will include:

• Follow call scripts and update customers on ticket status
• You will identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails.
• You'll resolve queries and complaints with patience and accuracy.

Job at a glance

• Work location: Wadaki, Pune, Maharashtra
• Work type: On-site
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Shoption Private Limited reviews applications regularly.