Customer Care Associate (Cca)

Shree Maruti Ltd is hiring a Customer Care Associate (Cca) in Kharadi, Pune. Salary is up to ₹24,000/month. The team is filling 3 vacancies.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : English, Hindi, Marathi

Salary and benefits

You will be paid ₹15,000 – ₹24,000 per month.

Day-to-day work

Your main tasks will be to:

• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.

Skills and qualifications

• Open to freshers
• 12th Pass or equivalent
• Skills: English, Hindi, Marathi
• Female Only
• Basic English
• Freshers can apply
• Languages: English, Hindi, Marathi
• You are customer-first and polite

Quick facts

• Job location: Kharadi, Pune, Maharashtra
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 3

Interested? Apply now on BetterJobs with your resume — Shree Maruti Ltd reviews applications regularly.