Process Coordinator

Shreenath Enterprises is hiring a Process Coordinator in Mohali. No experience? You can still apply. The pay goes up to ₹12,000/month.

Employer’s description

Coordinate With Office Teams To Monitor Pending Tasks, Understand Delays, Identify Support Required, And Ensure Timely Completion. Maintain Task Trackers, Conduct Regular Follow-Ups, And Escalate Critical Delays When Necessary. The Ideal Candidate Should Be Soft-Spoken, Convincing, Organized, And Excellent In Communication, Coordination, And Follow. Languages : English, Punjabi, Hindi

Candidate profile

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Punjabi
• Female Only
• Basic English
• Freshers can apply
• Languages: English, Punjabi, Hindi

Roles and responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant.

What you get

You will be paid ₹10,000 – ₹12,000 per month.

Position details

• Work location: Mohali, Punjab
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based

Apply today and take the next step in your career with Shreenath Enterprises.