Supervisor

Shresta Associates is hiring a Supervisor in Nanakramguda, Hyderabad. Salary is up to ₹20,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Verbal communication, Active listening, Complaint handling, Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and customer-first

Salary

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

What the job involves

As a Supervisor, your work will include:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Position details

• Work location: Nanakramguda, Hyderabad, Telangana
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1

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