Telecaller

Join Shri Balaji Associates as a Telecaller in Vaishali Nagar, Jaipur. The pay goes up to ₹23,000/month. There are 20 open positions.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of CRM tools, Hindi and English, Typing speed and Active listening
• Female Only
• No English required
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and patient

Pay and perks

You will be paid ₹11,000 – ₹23,000 per month.

What you will do

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system

Position details

• Work location: Vaishali Nagar, Jaipur, Rajasthan
• Employment type: Full time
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 20

Ready to start? Upload your resume and apply to Shri Balaji Associates today.