Telecaller

Shri Margudri Foundation is looking for a Telecaller to join its team in Begumpet, Hyderabad. There are 30 open positions. The pay goes up to ₹20,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Compensation

You will be paid ₹15,000 – ₹20,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: CRM tools, Typing speed, Complaint handling, Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.

Roles and responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Position details

• Job location: Begumpet, Hyderabad, Telangana
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30

Click Apply to send your profile to Shri Margudri Foundation. It takes less than a minute.