Customer Service Team Supervisor

Shri Ram Enterprises is looking for a Customer Service Team Supervisor to join its team in Greater Noida (West), Delhi. The pay goes up to ₹25,000/month.

In the employer’s words

(Call & Revenue)Engineers Daily Call Target Revenue Target (Service Spare) Achieve Low Performance Engineer Extra Monitoring Guidancedaily / Weekly Performance Review4 Payment Follow-Up & Verification Completed Jobs Payment Follow-Upcash / Online / Company Payout Details Verify Engineer Received Payment Proper Record Maintain Pending Payment List Regular Follow-Up 5 Reporting & Documentationdaily Engineer-Wise Report Total Callscompleted Jobsrevenuepending Complaintsowner / Management Daily / Weekly Report Share Crm Data Manual Reports Accuracy Ensure 6 Team Handling & Disciplineengineers Office Staff Professional Communicationtime Discipline, Work Ethics Company Process Follow Complaints Escalation Customer Level Handle Skills (Required Skills)Crm Handling. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi | Preferred Experience In : Real Estate

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: English, Hindi, Real Estate
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi
• Preferred Experience In: Real Estate
• A calm under pressure, customer-first attitude

What the job involves

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.
• You will identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails

Salary

Compensation: ₹15,000 – ₹25,000 per month.

Job at a glance

• Location: Greater Noida (West), Delhi, Delhi
• Job type: Full time
• Shift: 09:30 am - 6:30 pm | Tuesday to Sunday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Openings: 1
• Work mode: Work from office

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