Senior Customer Care Representative

Shrimanchu Info Solutions Private Limited wants to bring on a Senior Customer Care Representative for its Hoodi, Bengaluru team. 30 candidates will be hired for this role. You can earn up to ₹30,000/month. Freshers can apply.

Note from the employer

Customer Care Executive For Semi Voice Process. Languages : Hindi | Preferred Experience In : Real Estate

Eligibility

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Good knowledge of Hindi and Real Estate
• Good English
• Freshers can apply
• Languages: Hindi
• Preferred Experience In: Real Estate
• You are customer-first and patient

Compensation

The salary for this role is ₹21,500 – ₹30,000 per month.

What the job involves

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• You'll follow call scripts and update customers on ticket status.

Job details

• Work location: Hoodi, Bengaluru, Karnataka
• Vacancies: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Shrimanchu Info Solutions Private Limited today.