Telecaller

Shukrana Visa Consultant has an opening for a Telecaller based in Panchkula, Chandigarh. The team is filling 6 vacancies. You can earn up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Skills and qualifications

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Hindi and English, Active listening, Typing speed, Verbal communication
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• A customer-first, polite attitude

Salary and benefits

You will be paid ₹10,000 – ₹15,000 per month.

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.

Position details

• Job location: Panchkula, Chandigarh, Chandigarh
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 6
• Work mode: On-site
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Shukrana Visa Consultant.