Community Manager

A new Community Manager role is open at Shunya Tattva Management Consultants, Kharghar, Mumbai. There are 4 open positions. You can earn up to ₹30,000/month.

Note from the employer

Build & Maintain Strong Relationships With Jito Members.Drive Member Engagement Through Communications & Activities Events.Coordinate Meetings Networking Sessions Workshops And Community Events.Manage Whatsapp Group,Social Media Communities And Other Communication Channels.Handle Members Queries Follow-Ups And Onboarding.Coordinate With Internal. More Than 2 Years Experience Compulsory. | Languages : Gujarati, Hindi, English

Your responsibilities

Your main tasks will be to:

• You'll log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Candidate profile

• 2+ years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English, Gujarati and Hindi
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Gujarati, Hindi, English
• A customer-first, calm under pressure attitude

What you get

You will be paid ₹25,000 – ₹30,000 per month.

Quick facts

• Work location: Kharghar, Mumbai, Maharashtra
• Work type: Work from office
• Job type: Full time
• Vacancies: 4
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Shunya Tattva Management Consultants reviews applications regularly.