Customer Retention Associate

Shunya Tattva Management Consultants is looking for a Customer Retention Associate to join its team in Thane, Mumbai. The team is filling 30 vacancies. You can earn up to ₹20,000/month.

Employer’s description

Customer Service / Call Center Job Role Where Your Main Goal Is To Stop Customers From Cancelling Their Vodafone Service And Keep Them With The Company. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Gujarati

Compensation

Salary: ₹17,000 – ₹20,000 per month, based on skills and experience.

What the job involves

As a Customer Retention Associate, your work will include:

• Comply with RBI/IRDAI guidelines and internal audit norms
• Manage collections and track overdue accounts
• Explain product features, charges and terms transparently
• Source and onboard customers for loans, accounts or insurance products
• Verify KYC documents and complete application formalities
• Cross-sell relevant financial products to existing customers

Eligibility

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Gujarati, Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Gujarati
• You are detail-oriented and trustworthy

Quick facts

• Job location: Thane, Mumbai, Maharashtra
• Openings: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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