Senior Customer Care Associate

Shunya Tattva Management Consultants is looking for a Senior Customer Care Associate to join its team in Andheri, Mumbai. Freshers can apply. The team is filling 20 vacancies. You can earn up to ₹35,000/month.

Employer’s description

Handle Inbound & Outbound Customer Calls.Resolve Customer Queries Related To Banking Products And Services.Follow Up With Customers And Provide Proper Assistance.Maintain Call Records And Ensure Timely Query Resolution. Languages : English, Hindi

What we are looking for

• Freshers are welcome to apply
• Education: Graduate
• Good knowledge of English and Hindi
• Good English
• Freshers can apply
• Languages: English, Hindi
• Someone patient and customer-first

What you get

The salary for this role is ₹25,000 – ₹35,000 per month.

What the job involves

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Position details

• Location: Andheri, Mumbai, Maharashtra
• Vacancies: 20
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Shunya Tattva Management Consultants reviews applications regularly.