Assistant Team Lead

Join Shyamoli Paribahan Private Limited as an Assistant Team Lead in Dunlop, Kolkata. There are 2 open positions. The pay goes up to ₹30,000/month.

In the employer’s words

The Assistant Team Leader (Tl) Will Support Managing The Daily Operations Of The Customer Support Executive Team. In This Role, You Will Be The First Point Of Escalation For Complex Passengerissues, Ensuring That High Service Standards Are Met During Your Shift. You Will Mentor Junior Agents, Monitor Live Trip Status For Passenger Updates. More Than 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : Marathi, Tamil, Telugu

Candidate profile

• At least 2 years of relevant experience
• Education: Tenth Pass
• Good knowledge of Inbound, Marathi, Outbound, Tamil and Telugu
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: Marathi, Tamil, Telugu
• A customer-first, calm under pressure attitude

Compensation

The salary for this role is ₹20,000 – ₹30,000 per month.

What you will do

Your main tasks will be to:

• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.
• You'll log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.

Job details

• Work location: Dunlop, Kolkata, West Bengal
• Job type: Full time
• Work mode: On-site
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Shyamoli Paribahan Private Limited.