Customer Care Executive

A new Customer Care Executive role is open at Shyamoli Paribahan Private Limited, Dunlop, Kolkata. You can earn up to ₹15,000/month. The team is filling 10 vacancies.

Employer’s description

Roles:1. Respond To Customer Inquiries And Concerns.2. Book, Cancel, Or Modify Travel Arrangements.3. Resolve Customer Complaints And Issues.4. Provide Travel Information And Recommendations.5. Document Customer Interactions And Feedback. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Inbound, Outbound
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• A patient, polite attitude

What the job involves

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Salary and benefits

The salary for this role is ₹12,000 – ₹15,000 per month.

Position details

• Work location: Dunlop, Kolkata, West Bengal
• Employment type: Full time
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10
• Shift: 10:00 PM - 7:00 AM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Shyamoli Paribahan Private Limited.