Customer Care Executive

Shyamoli Paribahan Private Limited has an opening for a Customer Care Executive based in Dunlop, Kolkata. Salary is up to ₹15,000/month. The team is filling 10 vacancies.

Employer’s description

1. Respond To Customer Inquiries And Concerns. 2. Book, Cancel, Or Modify Travel Arrangements.3. Resolve Customer Complaints And Issues.4. Provide Travel Information And Recommendations. 5. Document Customer Interactions And Feedback. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound

Salary

The salary for this role is ₹12,000 – ₹15,000 per month.

Key responsibilities

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Inbound and Outbound
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Someone calm under pressure and patient

Job details

• Location: Dunlop, Kolkata, West Bengal
• Vacancies: 10
• Interview timings: 11:00 AM to 04.00 PM
• Employment type: Full time
• Work mode: On-site
• Timings: 10:00 PM - 07.00 AM

If this job suits you, apply now — shortlisted candidates will be contacted by Shyamoli Paribahan Private Limited.