Senior Customer Care Associate

Shyamoli Paribahan Private Limited is looking for a Senior Customer Care Associate to join its team in Dunlop, Kolkata. Salary is up to ₹20,000/month. The team is filling 2 vacancies.

Note from the employer

Sr. Customer Care Will Support The Team Leader In Managing The Daily Operations Of The Customer Support Executive Team. In This Role, You Will Be The First Point Of Escalation For Complex Passenger Issues, Ensuring That High Service Standards Are Met During Your Shift. You Will Mentor Junior Agents, Monitor Live Trip Status For Passenger Updates. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Hindi, English

Compensation

Compensation: ₹15,000 – ₹20,000 per month.

Who can apply

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Hindi, Inbound, Outbound
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Hindi, English
• You are customer-first and polite

What you will do

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Job at a glance

• Location: Dunlop, Kolkata, West Bengal
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Sunday
• Shift: 10.00 AM - 07.00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 2

If this job suits you, apply now — shortlisted candidates will be contacted by Shyamoli Paribahan Private Limited.