Senior Customer Care Associate

Shyamoli Paribahan Private Limited has an opening for a Senior Customer Care Associate based in Dunlop, Kolkata. You can earn up to ₹20,000/month.

Employer’s description

1. Respond To Customer Inquiries And Concerns.2. Book, Cancel, Or Modify Travel Arrangements.3. Resolve Customer Complaints And Issues.4. Provide Travel Information And Recommendations.5. Document Customer Interactions And Feedback. More Than 2 Years Experience Compulsory. | Type : Outbound, Inbound

Skills and qualifications

• 2+ years of experience in a similar role
• Education: 12th Pass
• Skills: Inbound, Outbound
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• You are polite and customer-first

Roles and responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You'll log every interaction and its outcome in the support system.

Pay and perks

The salary for this role is ₹17,000 – ₹20,000 per month.

Job at a glance

• Work location: Dunlop, Kolkata, West Bengal
• Vacancies: 1
• Work mode: Office-based
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday

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