Voice Process Associate

Silaris Informations Private Limited wants to bring on a Voice Process Associate for its Shadipur, Delhi team. Freshers can apply. Salary is up to ₹21,000/month. There are 30 open positions.

Employer’s description

Need A Person With Proficient English & Basic Knowledge Of Insurance.Need A Highly Result Driven Person. Type : Sales

Who can apply

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Sales
• Good English
• Freshers can apply
• Type: Sales
• Someone patient and calm under pressure

What you get

The salary for this role is ₹16,000 – ₹21,000 per month.

Your responsibilities

As a Voice Process Associate, your work will include:

• Identify upsell opportunities where relevant
• You'll handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Position details

• Location: Shadipur, Delhi, Delhi
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Silaris Informations Private Limited today.