Telecaller

A new Telecaller role is open at Silicon Honda, Raja Rajeshwari Nagar, Bengaluru. The pay goes up to ₹15,000/month. Freshers can apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Candidate profile

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of CRM tools, Active listening, Hindi and English and Typing speed
• Basic English
• Freshers can apply

Pay and perks

The salary for this role is ₹10,000 – ₹15,000 per month.

What you will do

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets

Position details

• Job location: Raja Rajeshwari Nagar, Bengaluru, Karnataka
• Work mode: On-site
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Silicon Honda. It takes less than a minute.