Service Assistant

Silky Carry Bags - Nehru Colony Rd, Dehradun wants to bring on a Service Assistant for its Dharampur, Dehradun team. Salary is up to ₹8,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

What you get

The salary for this role is ₹6,000 – ₹8,000 per month.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: Below 10th
• Comfortable with CRM tools, Hindi and English, Verbal communication, Typing speed
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are customer-first and calm under pressure

What the job involves

• Identify upsell opportunities where relevant
• You'll follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• You'll log every interaction and its outcome in the support system.
• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy

Quick facts

• Job location: Dharampur, Dehradun, Uttarakhand
• Job type: Full time
• Work type: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Silky Carry Bags - Nehru Colony Rd, Dehradun reviews applications regularly.