Customer Care Manager

Simple Care has an opening for a Customer Care Manager based in Bailey Road, Patna. Salary is up to ₹12,000/month.

Employer’s description

Lead To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Sales | Languages : Hindi, English

Salary and benefits

The salary for this role is ₹8,000 – ₹12,000 per month.

Your responsibilities

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Skills and qualifications

• Open to freshers
• Education: 12th Pass
• Comfortable with English, Hindi, Sales
• Female Only
• Good English
• Freshers can apply
• Type: Sales
• Languages: Hindi, English
• A customer-first, calm under pressure attitude

Position details

• Job location: Bailey Road, Patna, Bihar
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 1
• Work type: Office-based
• Shift: 10:00 AM - 6:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Simple Care today.