Operation Manager

Sk Associates is looking for an Operation Manager to join its team in Alambagh, Lucknow. 2 candidates will be hired for this role. The pay goes up to ₹40,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Call- 8115117740. More Than 2 Years Experience Compulsory. | Basic Excel, Advanced Excel, MS Power Point, MS Word, Manage Operations | Skills Needed : Email, Computer, Tally

Compensation

Compensation: ₹15,000 – ₹40,000 per month.

Candidate profile

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Advanced Excel, Basic Excel, Computer, Email, Manage Operations, Ms Power Point, Ms Word, Tally
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Basic Excel, Advanced Excel, MS Power Point, MS Word, Manage Operations
• Skills Needed: Email, Computer, Tally
• You are polite and customer-first

What the job involves

In this role, you will:

• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy

Job details

• Job location: Alambagh, Lucknow, Uttar Pradesh
• Work mode: Office-based
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 10:30AM - 7:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Sk Associates reviews applications regularly.