Telecaller

Sk Associates Pvt Ltd has an opening for a Telecaller based in Guindy, Chennai. The pay goes up to ₹18,500/month. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you get

You will be paid ₹18,500 per month.

Who can apply

• Freshers are welcome to apply
• Tenth Pass or equivalent
• Good knowledge of CRM tools, Typing speed, Complaint handling and Hindi and English
• Female Only
• No English required
• Freshers can apply

Roles and responsibilities

• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Job details

• Location: Guindy, Chennai, Tamil Nadu
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1
• Work mode: Office-based

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