Telecaller

SK association is looking for a Telecaller to join its team in Guindy, Chennai. The pay goes up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary and benefits

Salary: ₹20,000 per month, based on skills and experience.

What the job involves

• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Eligibility

• Open to freshers
• Minimum qualification: Tenth Pass
• Comfortable with Active listening, Typing speed, Hindi and English, CRM tools
• Female Only
• No English required
• Freshers can apply

Job at a glance

• Job location: Guindy, Chennai, Tamil Nadu
• Work type: Office-based
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Ready to start? Upload your resume and apply to SK association today.