Telecalling Team Leader Collections

SK Enterprises is looking for a Telecalling Team Leader Collections to join its team in Goregaon West, Mumbai. The team is filling 5 vacancies. You can earn up to ₹24,000/month.

In the employer’s words

Team Leader Required For Collection Process. Candidate Should Have Experince In Handling Of Team And Portfolio Of Loans And Credit Card. Candidate Should Be Able To Drive The Targets And Achieve The Same. Maintains Strict Compliance And Audit Norms. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi, Marathi

Roles and responsibilities

• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Salary and benefits

The salary for this role is ₹19,000 – ₹24,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Education: Tenth Pass
• Skills: English, Hindi, Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi, Marathi
• Someone polite and customer-first

Job at a glance

• Job location: Goregaon West, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 7:00 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 5
• Job type: Full time

Apply today and take the next step in your career with SK Enterprises.