Operation Manager

Join Sk Fleet Solution Pvt Ltd as an Operation Manager in Hadapsar, Pune. The pay goes up to ₹18,000/month. There are 4 open positions.

Note from the employer

Lead And Motivate Teams To Achieve Operational Work And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Skills Needed : Email, Computer | Basic Excel, Internet Surfing, MS Word

Key responsibilities

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Basic Excel, Computer, Email, Internet Surfing, Ms Word
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Skills Needed: Email, Computer
• Basic Excel, Internet Surfing, MS Word
• Someone customer-first and patient

Compensation

Compensation: ₹15,000 – ₹18,000 per month.

Job at a glance

• Location: Hadapsar, Pune, Maharashtra
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Friday
• Work type: Work from office
• Vacancies: 4
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday

Apply today and take the next step in your career with Sk Fleet Solution Pvt Ltd.