Telecaller

SK Synertech is looking for a Telecaller to join its team in Neelambur, Coimbatore. You can earn up to ₹8,000/month. Freshers can apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary

Compensation: ₹8,000 per month.

Roles and responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You'll identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Who can apply

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of Complaint handling, Active listening, Hindi and English and Typing speed
• Female Only
• Basic English
• Freshers can apply

Position details

• Job location: Neelambur, Coimbatore, Tamil Nadu
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1

Interested? Apply now on BetterJobs with your resume — SK Synertech reviews applications regularly.