Customer Service Officer

Start your next role as a Customer Service Officer with Skillsource It Solutions Llp in Kalyani Nagar, Pune. There are 25 open positions. You can earn up to ₹30,000/month. No experience? You can still apply.

In the employer’s words

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : International, Outbound, Inbound | Languages : English

Requirements

• Freshers are welcome to apply
• Below 10th or equivalent
• Skills: English, Inbound, International, Outbound
• Good English
• Freshers can apply
• Type: International, Outbound, Inbound
• Languages: English
• Someone customer-first and patient

Compensation

The salary for this role is ₹14,000 – ₹30,000 per month.

Roles and responsibilities

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Job at a glance

• Work location: Kalyani Nagar, Pune, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 25
• Work mode: Work from office

Interested? Apply now on BetterJobs with your resume — Skillsource It Solutions Llp reviews applications regularly.