Sr. Customer Care Executive

Start your next role as a Sr. Customer Care Executive with Skillsource It Solutions Llp in Kalyani Nagar, Pune. You can earn up to ₹25,000/month. There are 20 open positions.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : Inbound, International, Outbound | Languages : English

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Inbound, International, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, International, Outbound
• Languages: English
• Someone customer-first and polite

What the job involves

• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Salary and benefits

Salary: ₹20,000 – ₹25,000 per month, based on skills and experience.

Job details

• Job location: Kalyani Nagar, Pune, Maharashtra
• Interview: 11:00 AM - 7:00 PM | Monday to Sunday
• Work type: On-site
• Employment type: Full time
• Vacancies: 20
• Working hours: Shift Timing 7:30AM - 4:30PM, 2:00PM - 11:00PM , 10:30PM - 07:30AM , Self Travel ( 4000)

Interested? Apply now on BetterJobs with your resume — Skillsource It Solutions Llp reviews applications regularly.