International Voice Process Agent

Start your next role as an International Voice Process Agent with Skyline Hr Solutions in Silk Board, Bengaluru. There are 30 open positions. The pay goes up to ₹35,000/month.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Inbound | Languages : English

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: English, Inbound, International
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: English
• A customer-first, patient attitude

What you get

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

What you will do

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Quick facts

• Location: Silk Board, Bengaluru, Karnataka
• Work mode: On-site
• Job type: Full time
• Working hours: 5;00 PM - 1:00 AM | Monday to Saturday
• Vacancies: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Skyline Hr Solutions today.