Telecaller

SKYN Saloon is hiring a Telecaller in Parade, Kanpur. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA

What we are looking for

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Complaint handling, Active listening, Typing speed and Hindi and English
• Basic English
• Freshers can apply
• You are patient and polite

Salary

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Job details

• Location: Parade, Kanpur, Uttar Pradesh
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1

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